[3.6.2] Support Forums
Description
This little number will take any specified forums (subforums optional) and modify them to seperate "open issues" from "closed issues". It's great for tracking which support issues are actually resolved.
The key here is letting users close their own threads. Under forum permissions, make sure you let users do this or it loses most of its usefulness.
I suggest having a sticky thread letting users know they CAN close their own threads. However, this is mostly covered by a SHOWTHREAD edit which will tell one of three messages to the viewer:
Staff - "This issue has been resolved! The thread starter may re-open it if he wishes."
Thread Starter - "This issue has been resolved! You may re-open it if you are still having problems."
Other Users - "This issue has been resolved! If you have a similar issue, please create a new thread." (link)
Screenshot
-[URL="http://www.vblogetin.com/images/screenshots/solved_threads.jpg"]http://www.vblogetin.com/images/scre...ed_threads.jpg[/URL]
Planned Updates
-Button to open/close thread
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Linear Mode
